Returns & Exchanges

FAQS

What’s your return policy?
We don’t currently offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@danagray.studio.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@danagray.studio with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@danagray.studio within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

RETURN POLICY

Please contact us before attempting to return any products. We do not refund orders for buyer’s remorse. Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment warehouse. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

NON-RETURNABLE ITEMS:

• Sale items
• Custom items (i.e. portraits, illustrations, etc.)
• Digital downloads
• Gift cards